Account Relations Specialist

Account Relations · Columbus, Ohio
Department Account Relations
Employment Type Full-Time
Minimum Experience Mid-level

We are seeking an Account Relations Specialist to lead client communications and manage the setup of applications for 150-200 accounts. We are passionate about being a consultative partner and helping arts organizations streamline their processes. We are dedicated to radically serving others and exceeding their expectations.


RESPONSIBILITIES:


  • Lead and manage the status and timelines of 150-200 clients at once

  • Onboard and setup new clients and re-setup existing clients in Acceptd’s complex, in-house technology platform

  • Build relationships and trust with clients in order to serve as an extension of their team

  • Clearly understand client priorities and goals to ensure accuracy and quality of service

  • Communicate the value of Acceptd’s offerings and service to clients in order to exceed the Account Relations renewal goal

  • Continually optimize processes, using platforms such as Basecamp and Salesforce, to drive efficiencies within a small team

  • Demonstrate superb organizational and administrative abilities to develop timelines, meet deadlines, and effectively manage clients and internal projects

  • Ability to analyze, evaluate, and apply Acceptd’s complex technology platform to help clients best utilize our resources to reach their goals 

  • Some nights and weekends may be required as needed


DESIRED QUALIFICATIONS:


  • Bachelor’s degree

  • Exceptional organizational skills, including strong multitasking abilities and attention to detail

  • Ability to prioritize and problem solve efficiently with a high-volume workload

  • Outstanding written and verbal communication skills for internal and client communications

  • Passion for collaboration and developing long-standing relationships with clients

  • Learns quickly in a tech-driven environment and is motivated to meet aggressive goals

  • Entrepreneurial and volunteers for new challenges

  • 2+ years of project management experience or similar is preferred

Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Columbus, Ohio
  • Department
    Account Relations
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level