Account Relations Specialist

Account Relations · Columbus, Ohio
Department Account Relations
Employment Type Full-Time
Minimum Experience Mid-level

We are seeking an Account Relations Specialist to lead client communications and manage the setup of applications for 150-200 accounts. We are passionate about being a consultative partner and helping arts organizations streamline their processes. We are dedicated to radically serving others and exceeding their expectations.


  • Lead and manage the status and timelines of 150-200 clients at once

  • Onboard and setup new clients and re-setup existing clients in Acceptd’s complex, in-house technology platform

  • Build relationships and trust with clients in order to serve as an extension of their team

  • Clearly understand client priorities and goals to ensure accuracy and quality of service

  • Communicate the value of Acceptd’s offerings and service to clients in order to exceed the Account Relations renewal goal

  • Continually optimize processes, using platforms such as Basecamp and Salesforce, to drive efficiencies within a small team

  • Demonstrate superb organizational and administrative abilities to develop timelines, meet deadlines, and effectively manage clients and internal projects

  • Ability to analyze, evaluate, and apply Acceptd’s complex technology platform to help clients best utilize our resources to reach their goals 

  • Some nights and weekends may be required as needed


  • Bachelor’s degree

  • Exceptional organizational skills, including strong multitasking abilities and attention to detail

  • Ability to prioritize and problem solve efficiently with a high-volume workload

  • Outstanding written and verbal communication skills for internal and client communications

  • Passion for collaboration and developing long-standing relationships with clients

  • Learns quickly in a tech-driven environment and is motivated to meet aggressive goals

  • Entrepreneurial and volunteers for new challenges

  • 2+ years of project management experience or similar is preferred

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  • Location
    Columbus, Ohio
  • Department
    Account Relations
  • Employment Type
  • Minimum Experience